We provide to our merchants (“you”) two settlement options; local settlement (in the same jurisdiction in which we have collected for you in) or cross border settlement (to a different jurisdiction from the one we have collected for you in).
We provide different settlement timelines depending on the settlement option preferred by you.
Settlement timeline is measured in days; from when you make a settlement request to when we transfer the funds to your bank account and share with you the proof of payment (PoP) as confirmation of transfer. This timeframe excludes weekends and public holidays. If a public holiday is anticipated in any relevant jurisdiction, we will notify you of potential delays in advance.
The settlement timelines are based on two factors:
1. MNO liquidation timelines: This is the time it takes Mobile Network Operators (MNOs) to move funds from our MNO wallets to our bank account. While MNOs do not contractually commit to liquidation timelines, our experience gives us an understanding of how long it typically takes MNO to process a settlement request.
2. Settlement Option: The settlement option (local or cross border) also influences the settlement timeline. Local settlements typically have shorter timelines compared to cross-border settlements.
The above factors, influence our settlement timelines below:
How to interpret the settlement timelines; e.g. T+3:
T stands for “Today”, the day when you requested for settlement;
3 refers to the number of working days (3 days) within which the settlement process should be completed and proof of payment shared with you.
Therefore, T+3 represent 4 working days in total, including the day of request (T).
*Global settlement timeline refers to the settlement timeline we provide to you if you operate in multiple jurisdictions.
We offer you different pre-funding options; local pre funding (you send us funds in the jurisdiction we will be doing disbursements for you in) or central pre funding (you send us funds in our central account and we distribute the funds to the countries we will be doing disbursements for you in).
We provide different pre funding timelines depending on the pre funding option preferred by you.
Pre funding timeline is the number of days between when we receive your funds in our accounts and when we make float available in your wallet for disbursement. This timeline excludes weekends and public holidays. If a public holiday is anticipated in any relevant jurisdiction, we will notify you of potential delays in advance.
The pre funding timelines are based on two main factors:
1. MNO float allocation timelines: This is the time it takes Mobile Network Operators (MNOs) to allocate e-value in our MNO wallets after receiving funds in their bank account. While MNOs do not contractually commit to float allocation timelines, our experience gives us an understanding of how long the allocation typically takes.
2. Bank transfer timelines: This refers to how fast we can move funds from our local bank accounts to the MNO’s bank account.
Base on the above factors we have worked out our pre funding timelines as below:
How to interpret the pre funding timelines; e.g T+2
T stands for “Today”, the day when we have received funds from you.
2 refers to the number of working days (2 days) within which we should had completed the pre funding process and made available in your wallet for disbursement.
Therefore, T+2 represent 3 working days in total, including the day funds are received of request (T).
*Global pre funding timeline refers to the pre funding timeline we provide to you if you operate in multiple jurisdictions.
