Stay updated with MNO incident monitoring

At pawaPay, we continuously strive to enhance our merchant experience by providing tools that simplify and streamline your operations. We are excited to announce a new feature that ensures you are always informed about any MNO related incidents affecting your account, directly within the pawaPay Dashboard.

What is it?

Real-time incident updates directly in the pawaPay Dashboard allowing you to see relevant information about active MNO incidents, plus scheduled and ongoing maintenance affecting your account. This ensures that crucial updates are always visible without disrupting your workflow.

Key benefits

• Real-time updates: Stay informed about any issues affecting your account, ensuring you can take timely action if needed.
• Seamless integration: Incident notifications are embedded directly within the pawaPay Dashboard.
• Detailed incident information: Quick access to detailed incidents and our full Status page.

How does it work?

The MNO incident menu in the pawaPay Dashboard is integrated with our comprehensive live Status page, which provides up-to-date information on any degraded performance, downtime, or maintenance across all MNOs available on the pawaPay platform, as well any issues with the pawaPay API.

Now, instead of navigating away to check the Status page, you can access incident updates right where you manage your mobile money operations — the pawaPay Dashboard.

The MNO incident button color will change depending on the status of your integrated MNOs:

How do I use it?

Check out the walkthrough below:

With the introduction of the MNO incident monitoring directly in the pawaPay Dashboard, we aim to provide you with greater visibility and control over your account's performance. This feature is part of our commitment to deliver a seamless and efficient experience for our merchants. We hope you find this useful!

Learn more about our Platform Status here.